Tab X C standby battery drain

citytrader2000

• August 24, 2025 17:52

Hello, with the latest firmware of my Tab X C, there is huge battery drain in standby mode, I'm getting 11% per 24 hours, using GSAM Battery monitor looks like the culprit comes from the kernel, could you please solve this issue?

I read in Reddit forums that this is happening to all the owners of this model.

Thanks

0

• Official comment

  

  BOOX Service Team

  • August 25, 2025 06:26

  Dear customer,

  We apologize for the inconvenience. Regarding the issue of the battery draining fast, we suggest setting a time for the device to auto-sleep or auto-power off. You can set the time via "Settings" > "Power" > "Auto Sleep" and "Auto Power-Off". Also, you could go to Settings > Power > Auto Sleep > "WiFi Status After Sleep" set to "Turn Off". After that, please let us know whether the problem persists.

  If the problem persists, we would appreciate it if you could reproduce the problem with the battery and submit feedback. To more accurately locate the problem, please assist in completing the following log collection operations:

  1) Enable the option to save logs. Please go to Settings > FAQ & Feedback > Click on the Settings icon in the upper right corner to enable the Save Log to Local option

  2) Reproduce the issue and submit the log. When the device experiences rapid power consumption again:

  2-a) Please describe the problem in the feedback. (e.g. 7% power consumption per hour of reading or listening to a book using a device)

  2-b) Please tick the option "I agree to send encrypted log data" and click "Send".

  Once you have done the battery test and submitted the feedback, our team will check and get back to you on the feedback system. Many thanks for your effort and understanding.

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