Onyx boox go 7 gen 2 freezes on apps

Jenna V.

• September 11, 2025 18:50

Hello, i just got my first boox, and its not going well at all. I can't install any apps because boox freezes even in play store. I think i have tried all the advices i have found on google, and now im thinking that should i just return the device?

0

• Official comment

  

  BOOX Shop Service

  • September 12, 2025 01:37

  Dear customer,
  We apologize for the inconvenience. In this case, please update the firmware of your device to the latest version first. You could update the firmware via Settings > System Update. Then, please check if the problem can be fixed.

  If the problem persists, please try to reset the device via "Settings" > "Version"> "Factory Reset". Please note that resetting the device will delete all data and files on your device. Please back up all important notes and documents before restoring the factory default. After that, please check if the problem can be fixed.

  If still unable to fix the problem, we would appreciate it if you could reproduce this issue on your device. After that, please immediately submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback. Our technical team will get back to you as soon as possible after you submit the Feedback.​ Many thanks for your understanding.

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