Note Air 3C: After update - the fingerprint unlock option disappeared from the settings. I have to unlock using the password.
After installing the latest firmware update (Version: 2025-08-28_17-13_4.1-rel_0827_fc8adf71a) on my Note Air 3C, the fingerprint unlock option disappeared from the settings. I have to unlock using the password.
Now, I cannot access my protected Notes. The system shows this error message instead of falling back to password:
“Fingerprint authentication is not available on this device! Ensure the device has a fingerprint sensor and enrolled fingerprints by calling RxFingerprint#isAvailable(Context) first.”
This is urgent as I need immediate access to my work notes. Please confirm if there is a workaround or if a patch will be released soon. I have contacted Boox through the feedback tool in built, got vague replies asking for the logs, I've since submitted two more reports with logs with no answer. My important work notes are locked
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Official comment
Dear customer,
We apologize for the inconvenience. In this case, we would appreciate it if you could kindly reproduce the issue and submit feedback on your device via Settings > Feedback > +. Please make sure that you tick the option "send logs", and please describe the question in the feedback. Our technical team will get back to you as soon as possible after you submit the Feedback. Many thanks for your time and understanding. -
Hello,
Thank you for your message. I would like to inform you that I already reproduced the issue and submitted feedback directly from my device on the 16th of September, making sure to tick the option “send logs” as instructed. Could you please confirm if those logs were received by your technical team, or should I re-submit them?
Best regards,
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