Unacceptable image/video export quality

Genericuserunknown

• October 02, 2025 14:22

This happens across multiple models with various versions.  This is not unique to any single unit.  There is no need to ask me to post the exact model and revision, because that doesn't matter.

https://youtube.com/shorts/LbfiuKf8R1k?feature=share 

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• Official comment

  

  BOOX Shop Service

  • October 06, 2025 08:56

  Dear customer,

  We apologize for the inconvenience. In this case, you could try to select the "Vector PDF" when exporting a note page to PDF. After that, please check if the problem can be fixed.

  
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  Genericuserunknown

  • October 06, 2025 11:33

  No, the problem is not resolved.

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  BOOX Shop Service

  • October 10, 2025 01:44

  Dear customer,

  We apologize for the inconvenience. In this case, we appreciate it if you could kindly export your notepad to the ".note" file by long-pressing the notepad cover > Share and Export> Format select .note files.

  

  After that, please submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and attach the export note file while sending the Feedback. It would be helpful for our tech team to address the issue. Our technical team will get back to you as soon as possible after you submit the Feedback.​ Many thanks for your understanding.

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  Genericuserunknown

  • October 10, 2025 01:47

  That's not necessary. It happens across devices and firmwares. You can reproduce the same thing, and I'm not the only one complaining about the issue. You having me jump through hoops like that will help nobody. Fix it, or don't, it's up to you.

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  BOOX Shop Service

  • October 11, 2025 05:23

  Dear customer,
  We apologize for the inconvenience. We exported the notebook to the vector PDF, and the image in the PDF displays normally. Therefore, we couldn't reproduce this issue with our device.

  In this case, we would appreciate it if you could kindly export your notepad to the ".note" file by long-pressing the notepad cover > Share and Export> Format select .note files. After that, please submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and attach the export note file while sending the Feedback. It would be helpful for our tech team to address the issue. Our technical team will get back to you as soon as possible after you submit the Feedback.​ Many thanks for your understanding.

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