Unable to sync with Google Drive after the new firmware update in Boox Note 4 Air C

Ishaani

• October 13, 2025 20:27

After the new update (version 4.1 I believe?) my notebooks no longer sync to Google Drive. If I hit the sync button, it just keeps hanging. I unbound and rebound Google Drive, and that has not fixed the issue. I was able to sync if I choose the .note format, but if I choose the vector or bitman PDF format, the notebook will not sync to Google Drive. 

Sync used to work fine before the latest firmware update. 

Please let me know what I can do to fix this. Having to manually transfer files from my device to my PC, and then to Google Drive, is very tedious and screws up my workflow. 

Thanks, 

- Ishaani 

0

• Official comment

  

  BOOX Shop Service

  • October 17, 2025 03:05
  • Edited

  Dear customer,

  We apologize for the inconvenience. In this case, please try to follow the steps in the link below and check if the problem can be fixed.

  https://docs.google.com/document/d/1AUTFuLECh1OUJGc5anjy8OXCSpz5B0tQNU6JjUQ0WsM/edit?usp=sharing

  If the problem persists, please go to Notes > click the hamburger icon on the top right corner > Notes Settings> Update notes data > Update. After that, please check if the problem can be fixed.

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