Can't bind zotero
I have a brand new tab x c, with latest firmware. I got this largely because of zotero integration. However, I haven't been able to bind zotero due to the browser failing the cloudfare captcha every time. I tried every fix I could find online, but none work.
(1) Installing a third party browser and setting it to default doesn't work. I think the integration launches the neo browser regardless of what browser is set as default.
(2) using different wifi networks doesn't work.
(3) restarting doesn't work. Fiddling with the time settings doesn't work.
(4) interestingly, neo browser does pass the cloudfare captcha when logging in to zotero in a standalone browser session, but not through the integration binding process. Logging in separately then doing the integration process doesn't work.
I'm at a loss. Please please fix this, or figure out a work around for us.
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Official comment
Dear customer,
We apologize for the inconvenience. Our R&D team has fixed this issue. The device needs to be upgraded with new firmware in order to take effect. In this case, we would appreciate it if you could kindly wait for the new firmware. Many thanks for your patience and understanding. -
Thanks. Do you have an expected timeline when the new firmware will be available? Are we talking days, weeks, or months?
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Dear customer,
We are sincerely sorry that we currently don't have information on when the new firmware will be released for Tab X C. In this case, you could go to Settings > More Settings > System Update > enable "Automatically Detect Updates". Then, you will receive notifications as soon as the new firmware is released. Many thanks for your patience and understanding.0 -
Hi,
I have a similar issue with my Boox Onyx Go v10.3
I already had my Zotero bound to my device for many months, but these days I wasn't being able to download pdfs within the Zotero integration. After trying to fix it by rebooting, turning wifi on and off, and using a different wifi, I decided to try unbinding it and binding it again.
Once I tried to rebind it, I faced the same issue described above. Frustrating.
Are you also working on new firmware for Onyx Go v10.3? If so, do you have any idea of a timeline?
Also, do you have any idea if the issues with the PDF download and the Cloudflare CAPTCHA share the same cause, which new firmware will fix?
Thanks!
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Hi Gonçalo,
Regarding the isssue with Go 10.3 being unable to bind the Zotero, our tech team has fixed this issue. The device needs to be upgraded with new firmware in order to take effect. We are sorry that we currently unable to provide an estimated date for when the new firmware to be released for Go 10.3. However, we will release the new firmware as soon we can. In this case, we would appreciate it if you could kindly wait for the new firmware. Many thanks for your patience and understanding.
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I've got the same problem on the Note Max. I've also had issues syncing files to the Note Max from my Zotero library that are larger than 10mb—I've always had to do a workaround using dropbox (which is a huge pain).
Can you please just get the syncing with Zotero to work like it does so well with Dropbox?0 -
Hi Ckidd,
We apologize for the inconvenience. Our R&D team has fixed this issue in the next firmware for the Note Max. The device needs to be upgraded with new firmware in order to take effect. In this case, we would appreciate it if you could kindly wait for the new firmware. Many thanks for your patience and understanding.0 -
Same issue on the Boox Note Air 3C. Really hoping for a quick fix on this one.
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