Smoother swiping
Does Onyx plan to make the devices run smoother? Searching through multiple pages of notes, pdfs or pages is absolutely gruesome, the swiping is very slow and crashes a lot.
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Official comment
Dear customer, we are sorry for the inconvenience. All BOOX device are using E-Ink screen and it would expect slower screen refresh rate than the normal phone or iPad.
E-ink displays images and reflects light in the same way normal paper does, while an LCD display consists of lots of small light emitting crystals. LCD screens are great for general use because they are in color, and besides text it can also display videos because they have a quick refresh rate. E-ink screens are comparatively slow to refresh, so don’t display video well, and have a slight “ghosting” effect.Due to slow screen refresh rate of E Ink screen, all E-ink products may not be able to support well all third-party Apps or videos, which are developed for LCD/LED screens with fast screen response. E-ink is very different from LCD screen in that it’s like paper, and you read it with ambient light – including bright sunlight – rather than having a glowing screen. Therefore, the E-ink could be less eye-strain, better visibility outdoors, and lower batter consumption.
If your device is crash a lot, it is recommended to update the firmware to the latest version. Or you could submit bugs/software questions on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.
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