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Nova 3 Color - Cannot Connect to WiFi and Frozen



  • Official comment
    Booxshop Service

    Dear customer, 

    Thank you for contacting us and sorry for the inconvenience.

    In this case, you are suggested to submit bugs/software questions on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.​

    Thank you very much for your cooperation.

  • Hau Nguyen

    How can I send Feedback without WiFi connection? 

  • Booxshop Service

    Dear customer,

    We are sincerely sorry for the inconvenience.

    In this case, please try restore the factory default settings.

    *Please note that restore the factory default settings will delete all data and files in your device. Please backup all important info / date before restore the factory default. For detail info, please check the link below:

    If the problem still persisted, please contact our customer service with your order number an info on

    Thank you for your time and understanding.


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