Boox Assistant Not Pushing

Dave Goodrich

• August 10, 2021 13:58
• Edited

As of this morning, my BOOX assistant app is no longer working for some reason. After I push an article it says it went through and then when I go to my files under the push folder nothing is there. The app has been working fine for me for weeks until now. I also tried using the app on my iPhone as well along with going to push.boox.com. Nothing seems to be actually pushing through. I already tried restarting the device also. This is on my nova three.

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  BOOX Shop Service

  • August 11, 2021 06:31

  Dear customer,

  We are sorry for the inconvenience.
  1. please check if you have login your onyx account on your device. You could find it on "Settings" → "Account Management" → "OYNX Account"
  
  2. After you have log in, you could find all pushed documents on your device "Settings" → "Account Management" → "ONYX Account (Support all Sync and push functions)" → "push" →  on the top click "push"

  3. For push document to the device, you could also use computer and go to the website  https://push.boox.com. You could login your Onyx account there and push documents.
  
  Hope it helps

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