Locked up poke 3

Nathan Foung

• August 14, 2021 08:28

I have a poke 3 which is displaying the following The device has been locked for security reasons! Identification is required to unlock the device again. Where is the option to verify identification?

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• Official comment

  

  Booxshop Service

  • August 16, 2021 09:43

  Dear customer,
  Sorry for the inconvenience. In this case, you could contact our software department by the link below:

   

  push.boox.com
  
  

  Then please send a proof of purchase to our tech team and they will unlock the device once confirmed all information.
• 

  Luke

  • November 26, 2021 19:47

  Hi, did you ever solved this issue ?? My Nova3 suddenly is locked up for security reasons too !

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  Nathan Foung

  • November 26, 2021 20:26

  No. Unfortunately your software department sent me away. It is unresolved. It appears I wasted my investment. Can I reset the device?

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  Woodat

  • November 28, 2021 10:40

  My Nova3 just locked out of the blue for no reason at all.  This is terrifying if I've lost half a year's worth of work for no reason whatsoever.

  Have submitted a help request but I bought it (new/unopened) off a 3rd party on ebay.  

  I need this for my exams in a week's time!  Onyx, why did this happen and how can we get these unlocked?

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  Miguel Cossio

  • December 11, 2021 22:57
  • Edited

  Same here. Anybody knows why the devices get locked and who is locking them? Anybody knows how they can be unlocked? I tried resetting to factory defaults and now the device has lost internet connection.

   

   

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  James Bold

  • March 13, 2022 22:08

  My Nova2 was also randomly locked today "for security reasons," essentially bricking a several hundred dollar device for no conceivable reason. And Booxshop Service the link you sent provides no way at all to contact the software department. Why is your company doing this?

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