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Nova Pro - Sync not possible


1 comment

  • Booxshop Service

    Dear Customer,

    We apologize for the inconvenience. In this case, please check if the firmware of your device is in the latest version. If it is not the latest, please update.

    You could try login into your onyx account on your device via "Setting" → "Account Management" → "ONYX Account (Support all Sync and push functions)". After you login account to your device, then please also log in to the same account on And when you finish the note, you could click the cloud icon on the notepad to sync the note into onyx-cloud 

    If the problem still persisted, you are suggested to submit bugs/software questions on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.​


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