Nova Pro - Sync not possible
At present I am not able to sync my notes to an external storage/application !
Not to OneNote, not to Evernote, not to Send2boox !
I have a stabil WIFI connection and the Nova Pro works fine, but no sync is possible after binding with any offered accounts in your OP system !
I have already made a factory reset of my Nova Pro but no other result.
I hope you are able to help.
Kind regards
Markus
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Dear Customer,
We apologize for the inconvenience. In this case, please check if the firmware of your device is in the latest version. If it is not the latest, please update.
You could try login into your onyx account on your device via "Setting" → "Account Management" → "ONYX Account (Support all Sync and push functions)". After you login account to your device, then please also log in to the same account on https://push.boox.com/. And when you finish the note, you could click the cloud icon on the notepad to sync the note into onyx-cloud
If the problem still persisted, you are suggested to submit bugs/software questions on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.0
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