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Poke2 connected to Wifi now say 'Device is starting'



  • emrik

    + Connected it via usb to laptop and it is recognised, i can even access the storage.

    So it would appear only the launcher is stuck.

    Would prefer not to factory reset the device...please help

  • Booxshop Service

    Dear customer, 
    We apologize for the inconvenience. We are wondering would you be able to turn on and off the device when connecting the power source? Does the same issue occur after you have rebooted the device? If it is, there might be an issue with the software, and you are suggested to submit feedback via the link Our tech team will analyze the issue for you.

  • emrik

    The agent at push was helpful. I got the instructions to factory reset and i am back in. 
    Thank you.


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