reading / modifying PDF files with NeoReader and compatibility issues
Dear BOOX users,
I am a new AIR owner and I am experiencing a weird behaviour of NeoReader. When I modify an edited PDF file with other apps notes would not necessarily be preserved.
For example, if I use XODO to add a blank page in the middle of a document, NeoReader would show me the new blank page, but not account for it in the page numbering, such that my notes result in the wrong pages (scaled by one page, if I added a blank one, after the added one).
Or, if I copy a pdf on my Macbook thorough Google Drive and then open it with Mac Preview to add one page, then all my notes and editing would disappear when I open again the PDF (passed to the BOOX AIR via Google Drive) with NeoReader.
Did any of you encounter such incompatibility issued, and managed to solve them?
Thanks a lot!
pietro
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Dear customer, we are sorry for the inconvenience.
In this case, you are suggested to submit bugs/software questions on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback. Many thanks for your understanding.
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