Note Air2 Kindle issue

Randhir

• November 05, 2021 01:48

I got the new Note Air2 which runs Android 11. The pre-installed Kindle app says it runs on Android 9/10. When I tap on the "download" button the button changes to "download failed" and I can't get out of this cycle even after re-starting the device.

I am waiting for Google Play to be turned on to try to download Kindle from the Play Store. Any other ideas?

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  christina brierley

  • November 05, 2021 01:57

  I'm having the same issue.

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  AnaplexCo

  • November 05, 2021 23:26

  Same issue. I would have thought this issue could be easily answered and resolved by Boox. It is concerning this issue has not been responded to after a day. 

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  Justin Bozonier

  • November 06, 2021 23:38

  Same issue and the exact same context. I’m waiting for the Google Play Store (currently waiting for a couple hours for that to start working). Now I’m trying to download Kindle through Boox App Store and getting download failed. Other apps seem to download however.

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  Booxshop Service

  • November 10, 2021 09:22

  Dear customers,

  We are sorry that it might take some time for active google play on the device. To active google pay in the firmware V3.2, you could try to follow the instruction in the video below:
  
  https://www.youtube.com/watch?v=QcH3KOQmCDA&t=1s
  
  Please note that the google account for education is not supported for active google play on the BOOX devices. Please use a personal Google account for this setting. 
  
  Many thanks for your understanding.

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  Randhir

  • November 10, 2021 22:48
  • Edited

  Google Play has not turned on after 4 days of doing the steps. I followed this new article on the Boox site. Google Play turned on immediately!

  Kindle and Wall Street Journal apps now work through the store. I hope you have a good experience now.

   

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