Transferring large PDF failed using BooxDrop

Josh

• November 12, 2021 03:09

Hi,

I recently purchased a Note Air 2. When I tried to transfer a few large PDF files using BooxDrop, I kept seeing the transfer failed in the middle of the process. The file size is above 500MB (but below 1GB). I tried a few things such as transferring one file at a time, restarting Note Air 2/Laptop/BooxDrop and etc, but none of those helped. BTW, small file transfer has been working fine so far. 

Please help on this issue. Thanks!

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  BOOX Shop Service

  • November 12, 2021 08:43

  Dear customer, 
  
  Thank you for contacting us and sorry for the inconvenience.

  In this case, you are suggested to submit bugs/software questions on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.​

  Many thanks for your understanding.

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