Note Pro : impossible to wake up after charging

Rodolphe

• December 13, 2021 16:26

After charging in sleep mode my Note Pro won't wake up.

I press the power button for 10 - 20 and more seconds: nothing

I press the power and back button: nothing

I charged it again (5V 2.4A): nothing. Though this time, the power led does remains off instead of turning red.

Any idea? It is - gasp - bricked?

It is only 2 years old.

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  BOOX Shop Service

  • December 22, 2021 07:15

  Dear customer, 
  
  We are sorry for the inconvenience.

  In this case, please try to restore the factory default settings and check if it could turn on the device.

  *Please note that restoring the factory default settings will delete all data and files in your device. If possible, please backup all important info/data before restoring the factory default. Below are the steps for factory reset.

  1) Switch off the device firstly by long-pressing the power button for around 10 seconds.

  2) Keep pressing the "Back" button and plug the device in the power source. (Please do not connect to the computer) When the light shines blue, stop pressing the button. Then the device will go into recovery mode.

  3) Press the page button (for Max Series) or the “Back” button (For Note Series/ Nova Series/ Poke Series) to choose "wipe data\factory reset" and press the power button to execute. Then choose "Yes" and press the power button again to restore factory default.
  
  If the problem persisted after trying the steps above. Please contact us via email:booxshop@boox.com. And please provide us with your order number or proof of purchase. Then we will forward it to our tech team and will back to you asap.

  Many thanks for your time and understanding. We are looking forward to hearing back from you. 
  
  BOOX Shop Support Team

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