Max Lumi 2 - 13-inch / Kindle App - cannot download my existing library

Mathieu Heidsieck

• January 02, 2022 20:45

I can purchase and download new Kindle books but not my existing library. 

My Library is sync with books cover and title, but the content cannot be downloaded. 

Tried many restarts with no more success. 

Any help ? 

1

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  Booxshop Service

  • January 12, 2022 08:36

  Dear customer, 
  
  Thank you for contacting us and sorry for the inconvenience.

  In this case, you are suggested to submit bugs/software questions on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.​

  Many thanks for your understanding.

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