Help

Lauren

• February 24, 2022 01:11

Language for apps/other sections randomly changed to Chinese and can’t fix it. Been months. This also gets in the way of suggested methods of getting help with a couple of my other problems. Can’t access feedback Kindle cannot download books. Syncing doesn’t help Is there a way that works to share notes/etc to my iPhone Please help

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  Booxshop Service

  • March 01, 2022 11:38

  Dear customer, 
          
  We apologize for the inconvenience. In this case, you could change the language of your by the steps below:
  
  1)
  
  2)
  

  3)
  
  For the issue that the device is unable to sync data,  please check the server connection of your device and connect to the US server

  
  If the problem persisted, you are suggested to submit bugs/software questions on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.​

   

  BOOX Shop Support Team

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