Note Air5 C Fingerprint issue

didier.verbeeren

• January 07, 2026 10:08
• Edited

The first time the setup worked fine. Now my fingerprint is not recognised anymore. I’ve deleted the registered one tried the process again and now nothing is happening. After a factory reset, still same issue, I stay on the page “Place Fingers”, placing my finger on the sensor, but nothing is happening. Can you please help? Thank you.

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• Official comment

  

  BOOX Shop Service

  • January 08, 2026 07:11

  Dear customer,
  We apologize for the inconvenience. In this case, please update the firmware to the latest version first. You could update the firmware via "Settings" > "More Settings" > "System Update" on your device.

  However, if the firmware is already the latest but the problem persists, we would appreciate it if you could reproduce this issue on your device and submit feedback via "Settings" > "FAQ & Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please briefly describe the question in the feedback. Our tech team will check for the issue and get back to you in the feedback system. Many thanks for your understanding.
• 

  Pablo

  • February 19, 2026 20:29

  Hola estimadxs:

  No sé si será el caso, yo también tengo problemas de reconocimiento de huella dactilar pero no solo en este dispositivo (Note Air5 C) y es un tema con los sensores capacitivos de este estilo y la grasitud de las manos de cada uno, me ayuda a limpiar mucho con alcohol isopropílico o alcohol al 70% el sensor, por ahí puede ser eso, también puede ser si se trabaja mucho con las manos a veces los dedos están como gastados y conviene poner huellas de un dedo que se use menos como el meñique aunque es Algo incómodo desbloquear con él.

  Saludos cordiales.

  Beltrame, Pablo.

  Ciudad de Santa Fe, Argentina.

  Dispositivo: Boox Note Air5 C [Probándolo desde enero de 2026].

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