Thumbnails not loading on "Link to Page"

Michael Whitlark

• January 12, 2026 20:21

When I attempt to create a link to a page in a notebook, none of the thumbnails load - so I am looking at a bunch of empty boxes to select from.

 

I used lasso tool to circle some text, then selected Link, then selected "Link to Notes", then "Link to Page' tab.

0

• Official comment

  

  BOOX Shop Service

  • January 13, 2026 04:02

  Dear customer,
  In this case, you could try to open the Notes app > swipe down from the top right of the screen to bring up the Control Center > EInkWise> Set the refresh mode to HD mode. Also, please try to adjust the color mode. Then, please check if the problem can be fixed.

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