Empty first page in NeoReader on Note 4C

aaron

• February 21, 2026 21:22
• Edited

With the latest firmware update (2026-02-03_12-44_4.1.1-rel-0203…) I am getting a very annoying bug. Every first page of a chapter is rendered with a white page - the text can be selected but is invisible. This issue also can be seen in preview mode of all pages. The first page in each chapter is blank. I have tried to clear the cache of the neoreader but it did not help.

 

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• Official comment

  

  BOOX Shop Service

  • February 26, 2026 07:23
  • Edited

  Dear customer,
  We sincerely apologize for the inconvenience. In this case, we would appreciate it if you could reproduce the problem and submit feedback via "Settings" > "FAQ & Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please attach the book in the feedback attachment. So that we can analyze and diagnose the exact problem better. Our technical team will get back to you as soon as possible after you submit the Feedback.​ Many thanks for your effort and understanding.
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  rockfish

  • February 26, 2026 15:53

  I have the same problem on the Boox Go Color 7, other apps like Koreader on the same device show the same book without any issues

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  Thyratron

  • March 02, 2026 05:20
  • Edited

  I have the same problem on the Boox Go 7. The book is not at issue because I have already read it without encountering this problem.

   

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  aaron

  • April 04, 2026 11:19

  Sorry for the late response. I just submitted the book and a reference to this thread on my Note 4C. Hope the developers can reproduce the issue. Feel free to reach out, if any additional feedback is needed.

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