Power off screen bug

Guido Filippo Geloso

• February 27, 2026 13:41

Hi!

I'm using a Boox Note Air 3 C in the 2025-12-24_18-04_4.1.1-rel_1224_16d194534 version and I recently discovered a bug in the power off screen. Basically, when I turn off the device, at first the default screensaver appears, but, after some seconds, it changes to a faulty screensaver as I show in the picture that I'm sharing with you. I'm not bothered about the visual implications of this bug, but I'm worried by the fact that it may not be optimal for the E-ink screen specially considering the big white stripe at the bottom. 

Thanks in advance. 

0

• Official comment

  

  BOOX Shop Service

  • February 28, 2026 01:35

  Dear customer,
  We sincerely apologize for the inconvenience. In this case, we would appreciate it if you could reproduce the problem and submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please attach the book in the feedback attachment. So that we can analyze and diagnose the exact problem better. Our technical team will get back to you as soon as possible after you submit the Feedback.​ Many thanks for your effort and understanding.

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