Past order is not found and cannot purchase anymore

Math

• March 11, 2022 19:18

Hello,

I was not able to login to https://shop.boox.com/, so I created a new account with the same email adress as the one used on the Note Air order (from 2020)

Then I was able to login to the account and I can see my postal address (still correct).

But, on my account the initial order is not listed : 

You haven't placed any orders yet.

So, I don't understand why my order is not found. any clue ?

 

Additionally, I cannot purchase tips from the store, and I'm getting a message saying :

This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again.

 

Is there any country restriction on the store ?

 

Thanks for answering both questions :-)

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• 

  BOOX Shop Service

  • March 15, 2022 06:35

  Dear customer, 

  We apologize for the inconvenience, please send us your email address to our email: booxshop@boox.com. After that, we will check for your order and send you the order detail.

  For the issue with purchasing tips, we have 3 different websites for different countries/regions:
  
  For customers in the EU, please order from the BOOX EU store: https://euroshop.boox.com/
  For customers in the US or Canada, please order from the BOOX US store: https://us.boox.com/
  For customers in Asia, Australia, or the Middle East, please order from the BOOX global store: https://shop.boox.com/
  
  BOOX Shop Support Team

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• 

  Math

  • October 17, 2023 06:37
  • Edited

  I'm sorry to reopen this request...
  I'm based in the EU (France).
  I can't connect to my account on euroshop.boox.com => email not recognized, and "forgot password" says "No account found with that email."
  
  I still can connect to "shop.boox.com" - being redirected to a shopify url.. but "No orders yet" on that account.

  
  I'd really like to order again on the same account, please help me to find my past order.

   

  FYI: my email adresse is either : 
  * m...REDACTED..@..fr

  * or m...REDACTED..@..fr

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  BOOX Shop Service

  • September 20, 2023 11:13

  Dear Math,

  We apologize for the inconvenience.

  We have changed the system. Therefore, we are afraid that it is unable to link the account in the old system to the new system.

  Many thanks for your understanding.

  Sincerely,
  Derek

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