Screen Glitch After Latest Firmware Update – Note Air 5C

Felipe Irarrazaval

• March 15, 2026 23:49

Hi. I just updated the firmware to the latest version and the device is working horrible. The screen glitch (probably ink related issues). The device is freezing constantly. I bought it three days ago.

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• Official comment

  

  BOOX Shop Service

  • March 16, 2026 01:37

  Dear customer,
  We apologize for the inconvenience. In this case, we would appreciate it if you could reproduce the issue and submit feedback via "Settings" > "FAQ & Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please briefly describe the question in the feedback. Our tech team will get back to you on the feedback system. Many thanks for your effort and understanding.
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  Susa

  • April 23, 2026 09:57

  Hello, I have similar problems, just bought the device not even a week ago and it constantly freezes, glitches ~ then works again. I like the device, but the constant issues are frustrating…

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  BOOX Shop Service

  • April 24, 2026 02:50

  Hi Susa,
  We apologize for the inconvenience. In this case, please update the firmware to the latest version first. You could update the firmware via "Settings" > "More Settings" > "System Update" on your device. However, if the firmware is already the latest but the problem persists, we would appreciate it if you could submit feedback via "Settings" > "FAQ & Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please briefly describe the question in the feedback. Our tech team will get back to you on the feedback system as soon as possible. Many thanks for your understanding.

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