Screen Glitch After Latest Firmware Update – Note Air 5C

Felipe Irarrazaval

• March 15, 2026 23:49

Hi. I just updated the firmware to the latest version and the device is working horrible. The screen glitch (probably ink related issues). The device is freezing constantly. I bought it three days ago.

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• Official comment

  

  BOOX Shop Service

  • March 16, 2026 01:37

  Dear customer,
  We apologize for the inconvenience. In this case, we would appreciate it if you could reproduce the issue and submit feedback via "Settings" > "FAQ & Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please briefly describe the question in the feedback. Our tech team will get back to you on the feedback system. Many thanks for your effort and understanding.

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