Issues with Calendar Memos
Hi there,
Today I started my boox note 4c and all of my calendar memos I have ever written has disappeared. The app also seems to be glitching where I can write anything or easily change to another date. I have tried clearing the cache with no fixes to the issues.
I can't seem to uninstall and re install the app again either.
Thanks you help is appreciated
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Official comment
Dear customer,
When you select a date and write handwritten notes on the memo, the notes will associate with the date you select. When you change the selected date, the notes will be hidden. It will show up again when you select the date that has notes associated with it. For instance, when you select March 19th and take some notes on the memo, the notes will show when you select March 19th. If you select March 20, the notes that are associated with March 19th will be hidden. -
It’s not the notes that are hidden, it’s all the memos I have added to all days. There is nothing left.
Also now the app won’t actually write hand written memos. It literally will not write in the area provided.
There is something wrong with the app as not only has it lost all the memos made on corresponding days, now I can’t even write on any day0 -
Hi Jenni,
We apologize for the inconvenience. In this case, please update the firmware to the latest version first. You could update the firmware via "Settings" > "More Settings" > "System Update" on your device.However, if the firmware is already the latest but the problem persists, we would appreciate it if you could reproduce this issue on your device and submit feedback via "Settings" > "FAQ & Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please briefly describe the question in the feedback. Our tech team will get back to you via the feedback system as soon as possible. Many thanks for your understanding.
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