Onyx Boox Palma 2 Pro Signal Not Available

Yuyun Purniawan

• March 27, 2026 16:02

Hi please team support help me.

I have been buy Palma 2 Pro.

But when i insert Indonesian Sim Card. It detect Operator name, but showing connection is Not Available in Mobile Data setting. Like XL Axiata (Not Available) / Telkomsel (Not Available).

I really want to use this device with my SIM Card. Please Help mee :"

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• Official comment

  

  BOOX Shop Service

  • March 30, 2026 06:31

  Dear customer,
  We apologize for the inconvenience. In this case, please update the firmware to the latest version first. You could update the firmware via "Settings" > "More Settings" > "System Update" on your device.

  However, if the firmware is already the latest but the problem persists, we would appreciate it if you could reproduce this issue on your device and submit feedback via "Settings" > "FAQ & Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please briefly describe the question in the feedback. Our tech team will get back to you on the feedback system as soon as possible. Many thanks for your understanding.
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  Yuyun Purniawan

  • March 30, 2026 07:34
  • Edited

  My firmware also have latest version.

  I have been submitting feedback. Kindly please check. Thanks.

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