I can't pass the security check in the mobile app, so I don't have to

Marina

• April 02, 2026 18:15
• Edited

When passing a security check, such as a captcha, when you need to swipe across the screen, an error with different codes falls all the time. The problem is only in the boox assistant application, I go through this captcha on the book without any problems and get into the account. Error codes: error:vfaw12, error:EV6Tb2, and so on. 

 

0

• Official comment

  

  BOOX Shop Service

  • April 03, 2026 05:12

  Dear customer,

  We apologize for the inconvenience. In this case, please check if the app version of your BOOX Assistant app is the latest. You can download the latest BOOX Assistant app via the link below:

  https://drive.google.com/file/d/1s5W7G_du2sX5uG_D7rlM5FputQkpKBHg/view?usp=drive_link

  If the problem persists, please check if the time of your phone matches your local time. You could also try to connect to another Wi-Fi network or use mobile data and check if the problem can be fixed.

Please sign in to leave a comment.