Max 2 Pro became unusable after recent firmware upgrade

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4 comments

  • Booxshop Service

    Dear customer, 
            
    We sincerely apologize for the inconvenience caused.

    We are afraid that we are unable to provide a firmware downgrade instruction. In this case, you are suggested to submit bugs/software questions on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.​

    As soon as you submit the feedback, please kindly let us know the mac address and we will check the response from our technical team. The mac address can be located on the top of the Settings page.

    Many thanks for your understanding.

    BOOX Shop Support Team

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  • cagri coltekin

    Thank you for the quick response. I have already send another report to the support team, after they send instructions for sending the logs earlier today. The MAC address of the device is 8c:f7:10:46:d5:f8.

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  • S

    I have the same problems with my Max 2 Pro. And all problems started after firmware upgrade in 2022

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  • Booxshop Service

    Dear customer, we apologize for the inconvenience.

    In this case, we appreciated it if you could let us know the Version info of your device. This info would be helpful for us to address the issue and it can be found via "Settings" > "Version".

    In the meantime, we also appreciated it if you could submit feedback on your device and our tech team will check if this problem is related to the hardware or software.

    Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.​

    Many thanks for your time and understanding.

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