Boox Nova 3 drains battery fast when in standby
I bought my Nova 3 less than a year ago. However, in the past month it has been experiencing horrendous battery drain when on standby (cover is closed). For example, I charged it to about 90%, left it with the cover closed on standby. When I returned 10 hours later (hadn't touched it), the battery had dropped to 63%. What the hell??
My Wi-Fi and Bluetooth are turned off, the screen lights are off, I've even gone and disabled Google Play Services. When I go to the battery usage screen it just says 'Battery usage data isn't available'.
As far as I can tell, this is absolutely horrendous for a less-than-a-year-old device. I know there have been other posts about bad battery drain or the battery going bad quite quickly, but surely it shouldn't go this quickly when it's not even being used.
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Dear customer, we apologize for the inconvenience caused.
In this case, you are suggested to submit bugs/software questions on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will check and reply to you in 2 working days after you submit the Feedback.
Once they confirm it is a battery issue, please submit a request at the link below:
https://help.boox.com/hc/en-us/requests/new
And we will arrange a repair for you.
Many thanks for your understanding.
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