one year old Boox Lumi stopped working

Comments

3 comments

  • Booxshop Service

    Dear customer, we apologize for the inconvenience.

    In this case, we assume this might be an issue with the battery. To test the battery, please kindly fully charge the device. Then set the device to stand by status. Please check how much does the battery drain in one day with wifi and Bluetooth turned off. Please do not use the device the whole day and inform us of the battery left after a day. After that, we will forward it to our tech team to check whether the battery is faulty.

    After you have got the info, you are suggested to submit bugs/software questions on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.​

    Many thanks for your understanding.

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  • Joaooneillcortes

    I did as you asked. The battery was at 10% after 24 hours in standby, with both wifi and bluetooth turned off.

    I've also submitted the issue using the Feedback button. I've done it last week, and I've still not received any feedback form your technical team.

    In any case, I've already talked with a colleague of yours to arrange for a repair service.

    After sending you the device, how long does it usually take to get it back again?

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  • Booxshop Service

    Dear customer, we apologize for the inconvenience.

    According to the result of the battery test, the battery may need to be replaced. In this case please submit a request on https://help.boox.com/hc/en-us/requests/new. After that, our colleague will get back to you and send you further instructions on how to send the device for battery replacement. 

    Many thanks for your understanding.

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