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Poke 3 stuck on screen saver not starting after poweron

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4 comments

  • Booxshop Service

    Dear customer, please try the following method to enter the recovery mode:

    Shut down the device by long-press the power button and please do not charge the device > long-press the power button for 8 seconds, release it, release it, and immediately press the power button 5 times within two seconds > wait for the Recovery interface to appear> select "wipe data/factory reset"> select "- yes-delete all data"> select "Wipe cache partition"> select "- Yes-Wipe Cache"> select "Reboot System Now" 

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  • Wilson Angelo Espiritu

    Dear, 

    My wife's Poke 3 is stuck on this screen.

    She has not used the device for several weeks. Kindly please help us resolve this issue. Thank you.

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  • Rikke Olsen

    Hi, i have tried ti follow the guide to reset to factory, but I kerp coming Bach to the password screen. And that’s where my problem began, since I forgot my screen password. Can anybody help me out? Best regards Rikke

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  • Booxshop Service

    Hi Rikke,

    In this case, we are wondering if your device has a back button at the front of the device. If there is a back button, please follow the steps in the video below to reset the device.

    https://help.boox.com/attachments/token/3SVhG6uXdhZWMn4HVmx8oJQUk/?name=factory+reset%28has+back+button%29.mp4

    If your device does not have a back button, please follow the steps in the video below to reset the device.

    https://help.boox.com/attachments/token/sZMVaRJdgnOIoM9YCA3f7IakW/?name=Tab+Ultra+Factory+Reset.mp4

    Many thanks for your time and understanding.

    Sincerely,
    Derek

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