Synchronizing note from nova air to nova air c erases what I wrote

Koudai Ichikawa

• April 05, 2022 02:34

I bought nova air c.
I synced the nova air note I already have with nova air c, but some of what I wrote is gone. (Just not displayed ??)

The title of the note and the number of pages seem to be synchronized, but only the one I wrote has disappeared.
That's just part of it.

I synced again with nova air and synced with nova air c and it still disappears.

Is there any help?

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• 

  BOOX Shop Service

  • April 06, 2022 07:37

  Dear customer, we apologize for the inconvenience.

  This maybe the issue with synchronization. In this case, you could try to switch the server on your device to the EUR server and see if the issue persisted. 

  

  

  Many thanks for your time and understanding.

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• 

  Koudai Ichikawa

  • April 07, 2022 01:52

  It took a while, but the sync seems to be complete.
  What I wrote is now displayed.

  Thank you Support.

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