Pen and touch do not respond when reset by calibration
This is Nova Air C.
The response of the left end by the pen was so bad that I was calibrating.
When performing a reset among "Start", "Cancel", and "Reset" in the calibration, the touch of the pen and the hand becomes unresponsive.
The power button is responsive, so press and hold to restart and it will be fixed.
Is this the expected behavior?
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Dear customer, we apologize for the inconvenience,
In this case, we appreciated it if you could take a video for this issue. And then please submit a request at the link: https://help.boox.com/hc/en-us/requests/new, and please attach the video. After that, our colleague will double-check and get back to you with a solution.
Many thanks for your understanding.
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Well, apparently it doesn't occur.
It's not something that happens very often, so I'd like to ignore it.
Thank you very much.
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