NeoReader scrambles text {BUG}

Gergely Szőcs

• May 16, 2022 14:38

Dear Support,

For some reason, since the last update, NeoReader has been squeezing the text in some pdf files to the point of illegibility, even though I have turned off all zoom, formatting, etc. This is quite frustrating. Please be so kind and fix this bug.

Regards,
Gergely

: Note Air

: Version 2022-04-27_20-11_3.2.2_32500a6

: NeoReader V3.0

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  BOOX Shop Service

  • May 17, 2022 02:48

  Dear customer, we apologize for the inconvenience.

  In this case, please check for the V2 engine. 

  1) Open the epub file and tap the center of the page. And then click "Settings"
  
  
  2)Click "Other Settings"
  
  3) Please check the V2 engine. If it is on, then please turn it off. Instead, if it is off, please turn it on.

  

  Please let us know if changing the setting of the V2 engine can help to resolve the issue. 
   
  Many thanks for your effort and understanding. 

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  Gergely Szőcs

  • May 17, 2022 06:32
  • Edited

  Unfortunately this did not solve the issue. Moreover please note that the document type is PDF and not EPUB. Can you please bugfix it?

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  BOOX Shop Service

  • May 17, 2022 06:51

  Dear customer,

  In this case, we suggest submitting bugs/software questions on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.​ 

  Many thanks for your feedback and understanding.

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