Neo reader botched my annotations

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4 comments

  • Booxshop Service

    Dear customer, we apologize for the inconvenience.

    In this case, we suggest submitting bugs/software questions on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.​  

    Many thanks for your effort and understanding.

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  • Christoffer Steffansson

    Hi,

    Thank you for your help this far.

    I sent the feedback a week ago and still have not recieved any reply. Hope i will get a reply soon and that the document can be saved somehow.

     

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  • Booxshop Service

    Dear customer, we apologize for the late reply. 

    We notice that the firmware version of your device is still v3.1 which is not the latest version. In this case, please update the firmware to version v3.2.2 and see if the problem persisted.

    Many thanks for your time and understanding. We are looking forward to hearing back from you.

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  • Christoffer Steffansson

    Hi,

    I updated the device. Hopefully, this will not happend again now. But the pdf that was botched is still botched, and i do not see how i can get back my annotations and scribbles to the way they were before.

     

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