Comments

5 comments

  • Booxshop Service

    Dear customer, we apologize for the inconvenience.

    After checking, we found your ticket #27690 on our end, and our team replied to you on June 7th. There might be some issues with the system which lead to the email cannot being delivered.

    In this case, please try the following solution and see if it is possible to reboot the device.

    1) Please charge the device and long-press the power button until the BOOX logo shows up.

    2) Once the logo shows up, please release the power button and start long-pressing the back button for around 15 seconds. After that, release the back button and wait to into recovery mode.

    3) Once you have into the recovery mode, please press the back to select "Reboot System Now" and press the power button to reboot the device.

    For further info on how to into the recovery mode, please refer to the video below:

    https://booxsupport.zendesk.com/attachments/token/3SVhG6uXdhZWMn4HVmx8oJQUk/?name=factory+reset%28has+back+button%29.mp4 

    Many thanks for your time and understanding. We are looking forward to hearing back from you.

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  • Guillem Liarte

    I replied to your email on the 14th of June. Again, I got no reply. My email was:

    Hello,
    
    Thanks for reaching to me.
    
    I did not receive any email.
    
    1) I did for a full night -> the long press to get to Boox logo ( onyx? )
    does not happen, it stays showing the charging icon.
    
    it looks like as if it was not charging. I tied with several chargers, both
    plugged into mains an in computer, but it does not seems to work.
    
    I attach a picture:
    [image: image.png]
    
    From here the only way to make the logo appear is to hold the back button
    and THEN plug it into the charger. But then after it just goes back to this
    charging icon, no recovery ( which would be a big issue as I have lots of
    important documents inside ).
    
    Regards,
    .=C2=B7.
    Guillem Liarte-Cano

    I would like to send my device for repairs. Could someone reach me to start the procedure to send the device by registered post and get it repaired?

    Thanks.

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  • Booxshop Service

    Dear customer, we are sorry for the inconvenience.

    After double-checking on our end, we are sorry that we did not receive your reply to ticket #27690 on June 14th. However, we have opened a new ticket #28436 and sent you an email to follow up on your request. Please let us know if you could receive our email successfully. If not, please check whether the email is in the spam. 

    Many thanks for your time and understanding. We are looking forward to hearing back from you.

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  • Guillem Liarte

    Hello I STILL have no reply to what I need:

    - my device is bricked, and I want to send it to you for repairs.

    Could someone , please, contact me by email and send me the steps to send a device to repair?

     

    Regards

    Guillem

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  • Booxshop Service

    Dear customer, we apologize for the inconvenience.

    We have tried to reply and send you a new email, but your email ( ending with "netdevops" ) seems to block all our emails. Therefore, we cannot contact you and are unable to send you further info on sending the device for repair.

    In this case, please use another email address to contact our customer service: booxshop@boox.com. Once receiving your email, we will send you further info for the repair.

    Many thanks for your time and understanding. We are looking forward to hearing back from you.

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