Note 1, firmware 3.2.2. - multiple issues: freezes, touch not working
I own a Note 1 and I've upgraded my firmware to 3.2.2. Now the device is very slow, freezes frequently, and does not react to touch in menu (even when touch is turned on). Sometimes it will not turn on properly after sleep (see issues). Should I wait for an update or go back to factory settings?
Thanks for your help!
See how the device doesn't turn on properly:
https://1drv.ms/u/s!AunJGu7eVJmispB6HmaAYqKBfPisiQ?e=0I8MFx
My version:
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Dear customer, we apologize for the inconvenience.
In this case, we appreciated it if you could connect the device to the power source and use it as normal. And then, please check if the problem persisted.
This procedure is to test whether the issue is caused due to the battery. If the problems are solved while charging the device but show up once remove the power source. This is the issue with the battery. In this case, we suggest contacting our customer service for further info on replacing the battery.
However, if the issue still exists while you charging the device, this should be the software issue. In this case, we suggest submitting bugs/software questions on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.
Many thanks for your time and understanding.
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