Horizontal lines on screen after firmware updarte

Chip

• July 18, 2022 02:46

After updating my Note 2 to the 6/24/2022 version (V 3.2.3) the screen has horizontal lines from top to bottom like corduroy. I can tell that it’s not completely permanent as sometimes when switching between apps it goes away briefly. Has anybody else ran into this issue? Any suggestions for fixing it? I have a lot of things installed on it and I’d hate to have to re-format it if I can avoid that.

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  BOOX Shop Service

  • July 18, 2022 09:24

  Dear customer, we apologize for the inconvenience.

  In this case, please take a video or pictures for the screen of your device. After that, please submit feedback via Settings/ Feedback on your device. Please also tick the option "send logs" and attach the video while sending the Feedback so that we can analyze and diagnose the exact problem better. Or you could send us the video here and submit the feedback with the log. Our technical team will reply to you in 2 working days after you submit the Feedback.​ 

  We appreciate your effort and understanding.

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  Taimur

  • August 27, 2024 21:19

  I have exact same issue on 25-Aug-2024. I upgraded to 3.5.4 beta firmware since 3 days. After sending feedback, received one more update today, installed it after too much trouble (screen has too many lines, and slow refresh rate). Problem did not go away even after 26-Aug-2024-3.5.4 update. I have contacted on Feedback via above link you shared with photos but waiting for a response, it's almost 2 days.

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