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2 comments

  • Booxshop Service

    Dear customer, we apologize for the inconvenience.

    In this case, please check if the firmware version of your device is the latest. If not, please update the firmware. You could check it in the "Settings" > "Firmware update" > "Check for update"

    If the firmware is already the latest but the problem persisted. We suggest submitting feedback on "Settings" > "Feedback". Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.

    Many thanks for your effort and understanding.

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  • Jo McKenna-Aspell

    Gosh - that was quick. Indeed, there's a firmware update to run so I'm doing that now. Will report back later!

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