[Max3] Transparent screensaver doesn't display the top black ribbon

gilga

• July 26, 2022 19:07
• Edited

Hi,

Sometimes, when I put my Max3 to sleep, the transparent screensaver that I've set doesn't display the black ribbon at the top.

(If I set also the bottom black ribbon in addition, it's not displayed neither).

That's problematic since I can't see whether my device is in sleep mode or not. (I know it's in sleep mode though since I can't write on it and pressing the power button again allows me to write again on the device).

What's strange is that this doesn't happen every time (maybe half the time) but I can't see what triggers this.

Thanks!

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  BOOX Shop Service

  • July 27, 2022 02:31

  Dear customer, we apologize for the inconvenience.

  In this case, please check if the firmware version of your device is the latest. If not, please update the firmware. You could check it in the "Settings" > "Firmware update" > "Check for update"

  If the firmware is already the latest but the problem persisted. We suggest submitting feedback on "Settings" > "Feedback". Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.

  Many thanks for your time and understanding.

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  gilga

  • July 27, 2022 05:02
  • Edited

  Thanks for the reply!

  1) I already have the latest firmware.

  2) I've tried to give feedback but there's an automatic response (so my feedback can't be sent):

  "[Auto-Reply]1- the new screensaver only supports models above Android 9 ..."

  Yes, Max 3 runs only Android 9 but the screensaver is working great despite that. There's only this problem of black ribbon which sometimes disappears. Am I the only one to get this problem?

   

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