cannot sing in amazon account in kindle with latest kindle note air 2 plus

Feng Ye

• August 16, 2022 02:59

I have just received my note air 2 plus  today and install kindle from app store. Unfortunately, I cannot sign into my amazon account. After upgrade to the latest version from play store, still the same issue. 

I have  tried all the tips online (say change server location, adjust date/time), no success. the firmware is the latest 2022-06-16_15-29_3.2.3, and kindle version 8.63.0.100

Please let me know how to fix the problem.

 

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  BOOX Shop Service

  • August 16, 2022 06:08

  Dear customer, we apologize for the inconvenience.

  In this case, please uninstall the Kindle app and try to download it through the Google Play store. If the problem persisted, please try the following steps:
  
  Please long-press the Kindle app icon > click "Manage" > "Storage & cache" > "Clear Storage". 

  And then, please also back to the "Manage" page > click "Permissions" > please allow "Storage" and "Contacts" and get it a try.

  If still unable to resolve the issue, we suggest submitting feedback via "Settings" > "Feedback" on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.​ 

  Many thanks for your effort and understanding.

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