Pages of Notes Disappeared

Klogern

• September 01, 2022 01:47
• Edited

I use my Note Air for all my notes at college. So when I go to read through my notes on my computer and see that 5+ pages are missing from notes that I just made that day, that's not good. I've tried everything I can to restore my files to what they were not 6 hours ago, to no avail. I need to be able to trust my device to not lose my files. Just recently updated the firmware to 3.2.3 before this happened, but now 5 pages are GONE. I couldn't care less about software bugs and weird UI, but DATA LOSS?!? Multiple days of notes just never existed?

0

• 

  Klogern

  • September 01, 2022 02:46

  I can still see the original file for the notes, but there are multiple pages missing from when i last edited the notes. I am logged in, I am not in the wrong spot.

  0
• 

  BOOX Shop Service

  • September 01, 2022 03:33

  Dear Customer, we apologize for the inconvenience. 

  In this case, we suggest submitting feedback via "Settings" > "Feedback" on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.​ 

  Many thanks for your effort and understanding.

  0
• 

  Eva Granch

  • September 10, 2022 06:00
  • Edited

  When I first got Nova 3 color I signed into the boox account and was having problems with the notes disappearing so I signed out and just used the notes app offline. Now after the latest update all my offline notes have disappeared. :(

  I've read that disabling automatic sync may (Notes > ≡ > "Sync Settings" > All notes are automatically synced to ONYX cloud) fix the issue.

  1

Please sign in to leave a comment.