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16 comments

  • Booxshop Service

    Dear Customer, we apologize for the inconvenience. 

    In this case, we suggest submitting feedback via "Settings" > "Feedback" on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.​ 

    Many thanks for your effort and understanding.

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  • Grzegorz Szkop

    yes, I sent feedback from the device, but this way of communicating with you is troublesome because I cannot reply to it.

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  • Grzegorz Szkop

    when you solve this problem ? for now the device is useless to me.

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  • Booxshop Service

    Dear customer, we already informed our tech team about this issue and they could not reproduce the same issue with Note 5. We also checked our feedback system, and we could not locate any feedback related to this issue. 

    In this case, we suggest you reproduce this issue on your device and please submit feedback once this issue occurs. Please tick the send log option as well. Our tech team will work on this issue and get back to you in 2 working days.

    Many thanks for your effort and understanding.

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  • Grzegorz Szkop

    did you see the movie on Youtube? the problem occurs every time I choose the eraser.

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  • Grzegorz Szkop

    Steps for which the problem occurs (as in the youtube video):
    1.share the screen
    2.select a red brush
    3. draw something
    4.select an eraser
    5. draw something in the same place as in point 3

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  • Booxshop Service

    Dear customer, we are sorry that we are unable to reproduce this issue on our Note 5. In this case, we appreciate it if you could reproduce this issue and then submit feedback on your device(please tick the option of send log). It would be helpful for us to gather more information so we could address this issue efficiently.

    Many thanks for your effort and understanding. We are looking forward to your feedback.

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  • Grzegorz Szkop

    I wanted to resend the logs from the device but I have a message that it was not possible to send. something is not working for you again.

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  • Grzegorz Szkop

    I am not the only one who has this problem.
    https://www.facebook.com/groups/booxfansgroup/permalink/1558875734545379/

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  • Grzegorz Szkop

    when will the problem be resolved? In the latest version 3 3.1 the problem is also there. Why is no one responding to reports sent from the device?

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  • Booxshop Service

    Dear customer, we apologize for the inconvenience.

    After checking, our tech team has replied to you via the feedback system. In this case, please try to reset your notepads and see if the problem persisted. Please follow the steps below:

    1) Back up your notes and copy the backup file onto your computer first.



    Connect your BOOX device to the computer and copy the backup folder under the directory: note\backup\local and paste it to the computer.

    2) Please reset the Notes app via [Settings] > [Version Model Information] > [Notes] > [Storage and cache] > [Clear Storage] 

    3) Restore the backup of your notes

    Many thanks for your effort and understanding

     

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  • Grzegorz Szkop

    I did the above activities (notes reset). Unfortunately, the problem still occurs.

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  • Booxshop Service

    Dear customer, many thanks for your reply. We have informed our tech team about this issue and they are currently working to solve the problem. We will contact you back via the feedback system once the problem is resolved. We appreciate your patience and understanding.

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  • Grzegorz Szkop

    do you know when the problem will be solved? 2 months have passed since the application.

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  • Booxshop Service

    Dear customer,

    We are sorry that we have not received further info from our tech team about when the problem will be solved. In this case, you could submit feedback directly and our tech team will get back to you once the problem is solved.

    Many thanks for your time and understanding.

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  • Grzegorz Szkop

    but I have already reported it 6 times.

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