Udemy courses on Onyx note Air 2 plus

Sohelpeerzada81

• October 05, 2022 21:08

hi, I want to use the Onyx note Air 2 plus for online course in Udemy. I have installed the app and also tried to use udemy using chrome browser. The videos sometimes play but sometimes I just get a black screen and no sound or image. Looks like the videos which has encrypted in udemy are not working. Please let me know how this can be fixed

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  BOOX Shop Service

  • October 13, 2022 08:06

  Dear Customer, we apologize for the inconvenience. 

  In this case, we suggest submitting feedback via "Settings" > "Feedback" on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.​ 

  Many thanks for your effort and understanding.

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  Mike S

  • April 24, 2023 10:18

  Hi. I have the same issue with Max Lumi. I have submitted the feedback with logs.

  The online education website (Udemy.com) is not working properly. Some videos are black/not shown. Please try to open the following test page and play 2 videos https://www.udemy.com/support/system-check/

  could you please fix this issue because the users cannot use the device for online education in Udemy.

  thanks a lot

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