Note Air, Tab Ultra, etc. (If uncertain, pls fill in Not Sure)
If you purchased from others, you shall contact the seller directly to enjoy free maintenance services when it is under warranty or fill in this form when it is beyond warranty to enjoy fee-based maintenance services.
Please fill in the country you're living in.
If you're looking for after-sale service, please fill in the purchase date. If not, just select "today".
Order Number of BOOX Shop or Amazon
14 digits at the back or the side of the device
*Find out via Settings / About Device *Some bugs are resolved in our newest firmware. Please kindly update your Boox device to the newest firmware version to check if the same problems still exist. If yes, please kindly fill out your newest firmware version here for our analysis.
To resolve your inquiry promptly, please provide the details of your request. For product malfunction issues, kindly upload pictures or videos. If you wish to cancel/return an order, please state your reason.