Stylus not working
Hello,
I bought a Nova air C a couple months ago. For the first few weeks stylus was working fine, but for the past months it hasn't been working at all. I changed the stylus pin but to no effect.
The tablet is fully updated. Is that a known issue or should I contact customer support ?
Thanks
-
Dear customer, we apologize for the inconvenience.
In this case, please check the Electromagnetic touch version of your device. You could find this info via Settings > Version.
If it shows unknown, it means the device has a hardware issue and we suggest contacting our customer service via the link below:
https://help.boox.com/hc/en-us/requests/new
However, if the Electromagnetic touch version is not unknown, we appreciated it if you could take a video of this issue. And then, please submit a request here and attach the video to it. Our after-sale team will check for you and get back to you asap.
Many thanks for your effort and understanding.
0
請登入寫評論。
評論
1 條評論