Nva 2 Boox has stopped working
I have had my Boox Nov 2 for about 4 years and it has now started t not turn on properly. The device shows not charged but when connected it is charged. It freezes on onyx page when it does turn on. When connected o a battery it can start but is very fragile in that it tends to freeze and now the screen will sometimes show multiple note books at once. The list goes on. It looks like I will have to throw it away as rubbish and go back to old fashioned pen and paper or that Norwegian notebook.
Has anyone had similar experience?
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正式評論
Dear customer,
We apologize for the inconvenience.
In this case, please update the firmware to the latest version first. You can update the firmware via "Settings" > "Firmware Update".
Regarding the issue with the screen showing multiple note books at once, we suspect it is the ghosting effect. To reduce the ghosting effect, you could open the note > swipe down from the top right of the screen to bring up the Control Center > E Ink Center > select "Normal" refresh mode.
If the problem persists, we appreciate it if you could reproduce this issue and please kindly take a video to record the problem. Then, please send us the video via the link: https://help.boox.com/hc/en-us/requests/new.
We will check for the problem and get back to you as soon as possible.
Sincerely,
Derek
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