Screen Turning Yellow Around Border

Rcrogers

• 2024年09月02日 16:06

I’ve noticed on my Leaf 2 a yellow border has appeared around the otherwise white screen. It is about 1/3 inch wide and symmetrical, making me wonder if it has something to do with the adhesive used. It is certainly usable but just looks bad. Has anyone had this problem and determined the cause? I’m hesitant to purchase a BOOX again. Thanks.

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  James Chardon

  • 2024年09月12日 06:50

  Hello, I've had the same issue with the Leaf 2 TWICE, and now with the Note Air 3 ! Sent all three of them back to get a replacement... What is with this brand, seriously??

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  mehole76

  • 2025年01月05日 05:48
  • 編輯於

  Hello, Dears.

  Mine has the same issue. I've a nova3 color model with the same problem although as I know this issue randomly occured only B/W screen. It looks as if adhesive was turned in yellow that between touch screen and e-ink screen. You may notice yellow thick horizontal and vertical lines on shaded area from attached image.

  

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  BOOX Shop Service

  • 2025年01月07日 04:20

  Dear customer, 

  We apologize for the inconvenience. In this case, you could submit a request and provide us with your order info via the link below.

  https://help.boox.com/hc/en-us/requests/new

  Once we confirm your order, our team will help you to solve the problem with your device. Many thanks for your time and understanding.

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