Firmware update fails after reboot

Thomas Brunko

• 2020年12月22日 14:17

I’m trying to update my Note Pro to the latest update. I’ve downloaded the correct update file, placed it in the root directory and started the update. Everything looks good until the device powers off. When, after a few seconds it automatically powers on, I get the ‘Onyx System Recovery’ screen. At the bottom of the screen, I see these messages:

Supported API:3
Finding update package
Opening update package
E: Failed to mount /data /dev/block/platform/ff0f0000.rksdmcc/by-name/userdat (<- rest is cut off)
(Invalid argument)
E: failed to map file
Installation failed
OTA failed: Please pwoer off the device to keep it in this state and file a bug report

I selected the ‘View recovery logs’ from the top menu, but there were no files to view. Rebooting the device gets me back to the old firmware. The 'normal' update from the cloud fails in the same way.

My current firmware version is: 2019-06-12_10-29_2.1.2_23f6dab.

… what can I do?

1

• 正式評論

  

  BOOX Service Team

  • 2020年12月23日 03:30

  Hello，

  Thanks for your post. Apology for any inconvenience that has caused.

  In this case, you are suggested to visit this link https://help.boox.com/hc/en-us/articles/360027770472-If-I-could-not-upgrade-to-the-latest-firmware-by-OTA-or-local-update-what-should-I-do- to learn if it works. If it still does not work, please submit bugs on Feedback via Settings/ Feedback on your device. Our technical team will reply to you within 2 working days after you submit the Feedback. Thanks for your cooperation.

請登入寫評論。