Boox go color 7
What can i do to fix my issues. When I leave my boox go color 7 (after just charging it battery stated it was 100) when I go to turn it on it wont come on like its dead but I just charged it. When I plug it in it just filters thru the reboot cycle and now it wont come on at all. This was a Christmas gift and I am unsure of where it was purchased and the order number.
S/N: 121024B12B1061
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正式評論
Dear customer,
We apologize for the inconvenience
In this case, please charge the device with a 5V/2A charger for a few minutes. After that, please do not remove the power source, and please directly long-press the power button for about 20 seconds and see if it is able to turn on the device.
If still unable to fix the problem, please submit a request via the link below:
https://help.boox.com/hc/en-us/requests/new
Our team will help you solve the problem. Many thanks for your understanding!
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I left it plugged in for 12 hrs and it still wont turn on all it has is a black screen that gets darker when I try to turn it on I have held the power button for a full min. and it still wont do anything. This is the 3rd or 4th time its done this and I was able to get it back on but now it wont turn on at all.
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Dear customer,
Thank you for your reply
In this case, we would appreciate it if you could kindly take a video of charging the device and long-pressing the power button for 20 seconds. Then, please submit a request and send us the video via the link below:
https://help.boox.com/hc/en-us/requests/new
Our tech team will check and get back to you as soon as possible. Many thanks for your effort and understanding.
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I have tried to attach the video several times and it won't attach the only thing it will let me attach is a picture.
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Dear customer,
We apologize for the inconvenience.
Upon checking, we find that attaching the video while submitting a request is possible. In this case, please try again.
If the problem persists, you could upload the video to a 3rd-party cloud storage such as Google Drive and share with us the link to download the video in the request. Or you can directly send the video to our email address "derek@onyx-international.com".
Many thanks for your effort and understanding.
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